Your Guardian Angel for
Stress-Free Travel
Compassionate navigators helping seniors, families, and solo travelers in and out of Syracuse’s Hancock International Airport
Get a Personal Airport Concierge
Navigating the airport can be overwhelming. You don’t have to do it alone.
Airport Angels offers stress-free, hands-on assistance at Syracuse Hancock International Airport (SYR). Get from your vehicle to your gate (or vice versa) with ease.
Personalized Support For
- Seniors needing extra assistance
- Families traveling with young children
- Students flying solo (18 or over)
- Anyone seeking a smooth airport experience
Why Choose Airport Angels
Locally Owned, Personally Invested
Founded by Mandi Mehl, a dedicated social work professional with expertise in geriatric care and special-needs support.
Security & Trust
Every Airport Angel is officially background-checked, fingerprinted, and badged by the airport.
Personalized & Compassionate
Unlike large companies, we go beyond the basics. Our personalized help offers one-on-one assistance tailored to your needs.
Seamless Experience
From curbside greetings to gate escorts, we ensure a stress-free airport journey for you or someone you care about.
How It Works
Departure Assistance
- Receive a confirmation text the day before travel
- Meet & greet at your vehicle or curbside
- Get help with luggage and check-in
- Assistance through TSA security
- Escort to your gate
- Luggage watching while you grab a snack or use the restrooms
- Service Duration: Up to 2 hours per booking
- Wheelchair available upon request*
Arrival Assistance
- Receive a confirmation text the day before arrival
- Meet & greet at your gate
- Get help with luggage and baggage claim
- Escort to your vehicle or transportation
- Service Duration: Up to 2 hours per booking
- Wheelchair available upon request*
*Each booking includes up to one (1) wheelchair service per reservation. Additional wheelchair requests are subject to availability and must be arranged in advance.
Booking & Pricing
Flat Rate: $129.99 per service (Arrival or Departure)
If you are scheduling Departure Service, please choose an appointment time 2 hours before take-off.
If you are scheduling Arrival Service, please choose the time your plane arrives.
Anatomy of An Angel
Easy to Recognize
Look for our staff in light blue Airport Angels attire.
Warm and Compassionate
Angels are kind, caring, and devoted to the comfort and support of every traveler.
Background Checked & Airport Approved
Angels are badged by the airport after a background check and fingerprinting.
Dedicated to Service
Our team is here to reduce your travel stress and make your airport experience seamless.
Mandi Mehl, founder of Airport Angels, is a compassionate professional dedicated to making air travel stress-free. As a mother of three with family spread across the country, she understands firsthand the challenges of navigating airports. With a background in social work, specializing in geriatrics and individuals with special needs, Mandi brings a unique blend of empathy and expertise to every traveler she assists. Her vision for Airport Angels is simple—providing personalized, hands-on support to ensure every passenger feels valued, cared for, and at ease from curbside to gate.
Contact
Location: Syracuse Hancock International Airport
Phone: (315) 380-3711
Email: [email protected]
Business Hours:
Available 24/7 for scheduled services
Customer support: 8 A.M. – 8 P.M. EST
Frequently Asked Questions
How long will my Angel provide assistance?
Your reservation will include up to 2 hours of service from your Angel.
What if my flight is delayed or canceled?
Refunds will be made in the event of a flight cancellation or should an Angel not be available during an early arrival or flight delay.
Can Airport Angels assist unaccompanied minors?
No, we cannot assist travelers under 18 without an adult.
Will my Angel take my child to the bathroom?
While Angels are there to assist you throughout the airport, there are several activities that are strictly prohibited: Angels will not take any child to the restroom, will not change children’s diapers and will not administer medicine to your child.
How do I cancel or modify my booking?
All cancellations or changes must be made at least 24 hours in advance of the reservation in order to receive a refund. Contact us via email at [email protected]
What if my preferred time doesn’t appear in the booking options?
Please reach out by emailing [email protected] to see if anything can be done to accommodate your request.
Do I need to tip my Angel?
Tipping is not required, but always appreciated.